Our client, a Group of Companies involved in the Shipping Industry, is looking for a dedicated and detail-oriented Operations Team Member to join the dynamic team of one of its entities based in Limassol. The successful candidate will be responsible for supporting the daily operations of the company, ensuring smooth and efficient processes.
The client helps create the right environment for their dedicated staff by providing a flexible, fun, friendly, and family feel. They care about their staff, in fact, their culture is developed by them, for them. Driven by family values they wish to hire people that value their multinational multilingual, culture, working along the globe.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding for the execution of operational tasks and procedures
- Communicating with customers and suppliers through various channels
- Coordinate with various departments to ensure seamless operations
- Acknowledging and resolving customer complaints
- Knowing company’s products and services and stay updated with principal’s portfolio
- Follow company’s procedures, ethics, values and culture during performing daily tasks
- Processing orders, through ERP and update customers systems upon requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues and responsible sales representative as necessary.
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Requirements:
- University degree, or equivalent, with focus on shipping or business administration
- Previous experience in an operations role or similar position
- Experience in the shipping industry is a plus
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM and ERP systems and practices
- Customer orientation and ability to adapt/respond to different types of characters in a multinational environment.
- Excellent communication skills
- Ability to multitask, prioritize and manage time effectively
- Previous experience in similar position will be considered as an advantage
- Fluency in both Greek and English is a must, both written and oral
Working Hours:
- Monday – Wednesday 8.30 – 17.30
- Thursday 8.30 – 17.00
- Friday 8.30 – 16.00
- Lunch break 13.00 – 14.00
- This is an onsite role
Benefits:
- The client is offering a salary based on qualifications, experience and skills
- Additional benefits: 13th & 14th Salary, Provident Fund
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Operations Team Member with reference number 2754.
Or you can apply directly through your candidate login by hitting the APPLY button.
